How It Works
Up and running in days,
not months
We handle configuration, data migration, and staff training — so your team can focus on hospitality, not software.
The process
From enquiry to live in four steps
Discovery
Tell us about your venuesWe start with a discovery call to map your booking rules, team structure, integrations, and pain points. Nothing is configured until we understand exactly how you operate.
- Discovery call with our onboarding team
- Venue audit: covers, tables, service periods, policies
- Integration mapping: current tech stack and data to migrate
- Custom plan confirmed before we begin
Configuration
We build it to your specMenus, floor plans, booking rules, payment policies, and all integrations — configured by our team before handover. You'll never face a blank admin panel.
- Full menu build: categories, items, modifiers, allergens
- Floor plan creation for each venue
- Payment policies, cancellation rules, and no-show fees
- Historical guest data migrated from your current system
- Stripe and all integrations connected
Onboarding
We train your whole teamHands-on training tailored to each team's role — front of house, kitchen, management. Staff are confident from day one, not figuring things out mid-service.
- Separate sessions per role: FOH, kitchen, management
- Recorded materials for onboarding future staff
- Floor plan, KDS, and ordering walkthroughs
- Management: reporting, settings, permissions
Go Live
Launch with us beside youWe are available during your first live service. A dedicated account manager stays with you on Professional and Enterprise plans through and beyond launch day.
- Same-day launch support — we're online while you're open
- Dedicated account manager (Professional & Enterprise)
- Priority support channel for the first 30 days
- 30-day post-launch review call to optimise setup
Integrations